I've had Exile as our hosting company since Sept '14. They've been phenomenal. I can't believe the difference in response time, customer service, and willingness to help compared to the last company we used. We switched over from Apex after 3 or 4 months (of an annual subscription). Every time we had an issue, it was our fault, our JRE was buggy, or the plugins weren't working, or something similar. It took an act of congress to get them to do or say anything other than "it's a problem on your end." In short their customer service was so bad it was better for us to leave then wait out our full subscription time. When we changed over to Exile, we moved over everything just as it was, and it worked very well. They helped us move over the server, set it up, and we were up and running. The server ran better, and our uptime dramatically increased. When we have had to contact customer support, they've been very helpful, attentive, and go out of their way to get the problem corrected. And I've yet to hear 'it's a problem on your end'. As a new server owner, I can't tell you how nice it's been to have a hosting company that is patient and willing to help. I will definitely be renewing our subscription and I'd absolutely recommend Exile to anyone who's looking for a hosting company.
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I've had Exile as our hosting company since Sept '14. They've been phenomenal. I can't believe the difference in response time, customer service, and willingness to help compared to the last company we used. We switched over from Apex after 3 or 4 months (of an annual subscription). Every time we had an issue, it was our fault, our JRE was buggy, or the plugins weren't working, or something similar. It took an act of congress to get them to do or say anything other than "it's a problem on your end." In short their customer service was so bad it was better for us to leave then wait out our full subscription time. When we changed over to Exile, we moved over everything just as it was, and it worked very well. They helped us move over the server, set it up, and we were up and running. The server ran better, and our uptime dramatically increased. When we have had to contact customer support, they've been very helpful, attentive, and go out of their way to get the problem corrected. And I've yet to hear 'it's a problem on your end'. As a new server owner, I can't tell you how nice it's been to have a hosting company that is patient and willing to help. I will definitely be renewing our subscription and I'd absolutely recommend Exile to anyone who's looking for a hosting company.
Thank you to all of the Exile Staff!
Memoti- Owner of AmicorumCraft.net