My friend's been locked out of changing his skin since he forgot his email, but now since the migration to mojang accounts, now he's unable to even play the game. He knows without a doubt what his password is, and has only used 2 email accounts over the course of 6 years (which is when he bought Minecraft). I'm unsure how to help him.. can anyone help? He feels the only option left is to buy Minecraft again, but this is unnecessary and there should be a way back in, but we don't know.
After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
Thanks for the quick reply. I'm talking to him now, it appears he hasn't migrated his account yet, which seems to not allow him to change/recover his password. He's trying to migrate it now without success.
Thanks for the quick reply. I'm talking to him now, it appears he hasn't migrated his account yet, which seems to not allow him to change/recover his password. He's trying to migrate it now without success.
Because thats also covered by the throttle
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Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
Migrating your account requires you to log in, and any attempt to login are blocked by that throttling
He's unable to log in, though. I think he can't access password recovery without migrating, but he can't log in to migrate. Like he needs to log in in order to log in, so he's stuck.
He's unable to log in, though. I think he can't access password recovery without migrating, but he can't log in to migrate. Like he needs to log in in order to log in, so he's stuck.
He needs to wait for the throttling to go away, that takes 1 hour without making any attempts
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Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
There are other ways to verify the account, contact them saying so
He says he's tried support before but they "regurgitated links to the FAQs and how to migrate" without actually offering a solution to his problem, and upon explaining his problem back, they never responded.
And now he's frustrated and doesn't want to try anymore, sigh. He doesn't want to spend another 30 bucks as he already has and has gone through many hours of trying to sort this problem out with no luck.
He says he's tried support before but they "regurgitated links to the FAQs and how to migrate" without actually offering a solution to his problem, and upon explaining his problem back, they never responded.
And now he's frustrated and doesn't want to try anymore, sigh. He doesn't want to spend another 30 bucks as he already has and has gone through many hours of trying to sort this problem out with no luck.
Insist, saying that he cannot loging to migrate at all.
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Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
My friend's been locked out of changing his skin since he forgot his email, but now since the migration to mojang accounts, now he's unable to even play the game. He knows without a doubt what his password is, and has only used 2 email accounts over the course of 6 years (which is when he bought Minecraft). I'm unsure how to help him.. can anyone help? He feels the only option left is to buy Minecraft again, but this is unnecessary and there should be a way back in, but we don't know.
Argha Blargha
After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
Thanks for the quick reply. I'm talking to him now, it appears he hasn't migrated his account yet, which seems to not allow him to change/recover his password. He's trying to migrate it now without success.
Argha Blargha
Because thats also covered by the throttle
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
I'm sorry, but.. what?
Argha Blargha
Migrating your account requires you to log in, and any attempt to login are blocked by that throttling
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
He's unable to log in, though. I think he can't access password recovery without migrating, but he can't log in to migrate. Like he needs to log in in order to log in, so he's stuck.
Argha Blargha
He needs to wait for the throttling to go away, that takes 1 hour without making any attempts
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
The account lock has just ended, and he still can't.
Argha Blargha
In 13 minutes? Wait a full hour WITHOUT trying to login at all, that resets the counter
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
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He was locked out before I made this thread, so it's been an hour.
Argha Blargha
TRying to login to migrate or reset his password resets it
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
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He waited for the lock to expire before trying again, but he can't.
Argha Blargha
Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/http://Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
He says he's tried the process of finding the Transaction ID but never received the email for it.
Argha Blargha
There are other ways to verify the account, contact them saying so
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
He says he's tried support before but they "regurgitated links to the FAQs and how to migrate" without actually offering a solution to his problem, and upon explaining his problem back, they never responded.
And now he's frustrated and doesn't want to try anymore, sigh. He doesn't want to spend another 30 bucks as he already has and has gone through many hours of trying to sort this problem out with no luck.
Argha Blargha
Insist, saying that he cannot loging to migrate at all.
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!