The Meaning of Life, the Universe, and Everything.
Join Date:
2/18/2012
Posts:
125
Minecraft:
Legobrick100
Member Details
Okay, so, I realized that Mojang has made it physically impossible to figure this problem out. They keep telling me what to do, with information I don't have. Basically, I can't sign into my account. And because of Mojang's rather awful system, I can't figure out where the problem lies.
I'm not sure if it's a password problem, an email problem, I have no idea if the problem is a legacy Minecraft account, or a newer Mojang account. I have tried every possible solution, from changing my password via an email, to trying to migrate my account, to trying to sign in with a Mojang account.
I have no idea if I have a Mojang account, or a legacy Minecraft.net account. And Mojang refuses to tell me. They have made it rather impossible to actually solve this problem.
I don't usually enjoy bad-mouthing a company, but I'm nearly ready to just create a new account and rebuy Minecraft. Frankly, I don't want to bloody do that.
The Meaning of Life, the Universe, and Everything.
Join Date:
2/18/2012
Posts:
125
Minecraft:
Legobrick100
Member Details
I tried. I couldn't find a way to contact them for technical support. Only thing I could find was their preset help articles. As I said, their system is abysmal.
I tried. I couldn't find a way to contact them for technical support. Only thing I could find was their preset help articles. As I said, their system is abysmal.
The Meaning of Life, the Universe, and Everything.
Join Date:
1/14/2016
Posts:
105
Member Details
ive had that problem over 80 time sin the past theres 2 ways to do it 1 is wait about a week and the other way is go to this website fill out the form and in 1 or 4 or 5 days itlle be fixed https://help.mojang.com/customer/portal/emails/new scroll down
Link for help. If you can login to mojang.com and see your purchese you have a migrated account.
I assumed that wasn't for technical support because it was at the bottom of the website, which typically isn't a part of the main page. But okay. Thanks.
Okay, so, I realized that Mojang has made it physically impossible to figure this problem out. They keep telling me what to do, with information I don't have. Basically, I can't sign into my account. And because of Mojang's rather awful system, I can't figure out where the problem lies.
I'm not sure if it's a password problem, an email problem, I have no idea if the problem is a legacy Minecraft account, or a newer Mojang account. I have tried every possible solution, from changing my password via an email, to trying to migrate my account, to trying to sign in with a Mojang account.
I have no idea if I have a Mojang account, or a legacy Minecraft.net account. And Mojang refuses to tell me. They have made it rather impossible to actually solve this problem.
I don't usually enjoy bad-mouthing a company, but I'm nearly ready to just create a new account and rebuy Minecraft. Frankly, I don't want to bloody do that.
I tried. I couldn't find a way to contact them for technical support. Only thing I could find was their preset help articles. As I said, their system is abysmal.
https://help.mojang.com/
"Don’t stop when you’re tired. Stop when you’re done."
Fraud Prevention and Enforcement Team Leader for an Unnamed Company.
As I said, that was what I found, and it was unhelpful.
You find a contact button at the bottom of the page you can contact them directly.
https://help.mojang.com/customer/portal/emails/new?ref=footer
Link for help. If you can login to mojang.com and see your purchese you have a migrated account.
"Don’t stop when you’re tired. Stop when you’re done."
Fraud Prevention and Enforcement Team Leader for an Unnamed Company.
ive had that problem over 80 time sin the past theres 2 ways to do it 1 is wait about a week and the other way is go to this website fill out the form and in 1 or 4 or 5 days itlle be fixed https://help.mojang.com/customer/portal/emails/new scroll down
I assumed that wasn't for technical support because it was at the bottom of the website, which typically isn't a part of the main page. But okay. Thanks.