I tried redeeming the code, I clicked the redeem button then clicked it again on the Microsoft billing page. It took me to a new tab and opened the store up. It was still 9.99 I couldn't download it. So I tried it again, and this time the redeem button was grayed out and I couldn't click it It said already redeemed but I haven't got a download from the store app or store in browser
I am also receiving the "already redeemed" message. It is not on my Microsoft account list of recent purches history. was hoping to see the account it was redeemed to, I only have one Microsoft account for my xbox and PC :c
When I redeemed mine I actually clicked the $9.99 button, then it came up saying I had purchased it and it then tried to download it. Maybe try that? Not sure really.
I bet this was activated by my other account.. But it asked me to sign in so I signed into my account now associated with my PC and Xbox and it said 9.99. So I went back to see if it was redeem and it was. Back to the store and it still wouldn't let me download it. Don't see how it was possible to get onto my old account since I wasn't signed in on it. Welp majong support here I come
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I tried to Redeem My copy and it say already redeemed and there is no record of purchase under my store account . Microsoft will probably be of no help because millions of people have the same problem . Majority of people wont even take the time to enquire , others will spend the 12 bucks . I did notice Firefox doesn't work with the store and the store site kept on crashing . If you didn't get you free copy , Kiss the Free offer good bye . No one at Microsoft's going to take the time to fix it .Price just went from 9.99 to 11.99 . I have to laugh There is no cents in Canada anymore . Every purchase gets rounded . So its really 10.00 has been raised to 12 .00 .It must be to pay for all the people calling in to complain
I'll try my best to get to as much of those with issues as I can, but please make your own topic to avoid confusion. It makes things alot easier for those helping and also avoids hijacking the OP's issue.
I tried to Redeem My copy and it say already redeemed and there is no record of purchase under my store account . Microsoft will probably be of no help because millions of people have the same problem . Majority of people wont even take the time to enquire , others will spend the 12 bucks . I did notice Firefox doesn't work with the store and the store site kept on crashing . If you didn't get you free copy , Kiss the Free offer good bye . No one at Microsoft's going to take the time to fix it .Price just went from 9.99 to 11.99 . I have to laugh There is no cents in Canada anymore . Every purchase gets rounded . So its really 10.00 has been raised to 12 .00 .It must be to pay for all the people calling in to complain
If you login to https://account.mojang.com/ please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.
If the item is not listed, you should contact Mojang support and they will assist you on the issue.
If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.
Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.
If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure which account you redeemed the code to.
Instead of leaving a reply here, please see what I said at the beginning of this post and instead create your own topic to avoid confusion.
lol I followed the instructions and it said I would be playing the game in a jiffy...and I am not. I take it they don't even follow there own instructions to test them because they simply do not work. I have a code, it says the game is in my recent purchases but no download link! Err I'm confused I thought this was supposed to be easy, and by the looks of it I am not the only one who is having difficulty. So when they eventually get it sorted where will we be looking for the download link? Let's see if they can get that one right shall we.
This is an unrelated issue. You may download the game if you have a PC running Windows 10.
Open the Windows Store app on Windows 10 and search for "Minecraft: Windows 10 Edition" and locate the game. You can then press the install button to play the game.
If you're having additional problems, instead of replying here, please see what I said at the beginning of this post and instead create your own topic to avoid confusion.
I bet this was activated by my other account.. But it asked me to sign in so I signed into my account now associated with my PC and Xbox and it said 9.99. So I went back to see if it was redeem and it was. Back to the store and it still wouldn't let me download it. Don't see how it was possible to get onto my old account since I wasn't signed in on it. Welp majong support here I come
Mojang support may only assist with issues with you getting the code. They cannot help with moving the transaction or giving you another code.
You should instead contact Xbox support here and they will tell you if this is possible - https://support.xbox.com/en-US/contact-us (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support).
I have the same account, bought-history shows Minecraft Wndows 10 edition 0,00€, but no way to download. Anyone figured out how to fix? Mojang Support just keeps having a bot to speak to me that just takes me to Microsoft's home page so that doesn't work.
Mojang support may only assist with issues with you getting the code. They cannot help with issues regarding installing with the Windows store.
Please instead make a new topic with your issue as explained in the beginning of this post.
Exact same problem as @ElGringoPanda. I have two Microsoft accounts one for Xbox and one for PC. I redeemed the code on my Xbox-Microsoft account and so I can't download it on the PC-Microsoft account. I contacted Microsoft, Xbox and Mojang support about this but none have been able to help me so far.
Microsoft told me that Mojang has to give a new code and they will deactivate the old one.
But when I contacted Mojang they sad this 'I'm sorry to hear that you're having trouble with the Windows 10 Edition of Minecraft. Code redemptions and purchases are made through the Windows Store, and help is provided by Xbox Support. You can contact Xbox Support by visiting https://support.xbox.com/en-US/contact-us?NavigationPath=/en-US/xbox-on-windows/game-titles/minecraft-windows-10-edition-beta-faq'. So I contacted Xbox support about this but they told me that this is a problem Mojang has to deal with frist because they have the game codes.
I have no clue what to do now.
Sorry for the bad English
You can log out of the Windows store and login with the account you redeemed the code to. You should let Mojang support if you haven't already explaining what Xbox support told you.
after contacting customer support they told me that it dosent always come up under recent purchases but they where able to tell me which of my accounts the key was bound to!
Well, It seems that I had that exact same problem where I had the code redeemed and It showed up in the recent purchases history, but just go to the store and click on the $9.99 price tag and it will ask you to log into your account and then it will realize your code has been verified and then it'll start downloading
I had a desktop computer that I got it for, but then that computer broke down so i got a new computer, and it wont let me use the code, I'm signed in to the same Microsoft account, please help!
OK.Its says on my windows history that i reedemed my windows 10 code. But after i trie to download the game but it says that i still have to pay. PLS HELP!!!
OMG, I finally got mine to work. What I did, I downloaded the trail and played that for a bit. I'm not sure how long afterwards you have to wait in order to get it to work, but today I clicked on the "9.99" button. Once I logged into my account, it went through just fine saying it has been downloaded already (cause I got the trail). Check my bank, no pending 10.00 anywhere.
Nothing in my xbox nor regular account says trail, even in the store. I hope this helps others out and works!!
If you have clicked the Redeem code and it says you've already redeemed it, go into the Windows 10 store app.
Check to see if you are signed into the store. If it shows a little circle around a person outline with a plus in the corner up by the search bar, click it and sign into it with your Microsoft account info. Once you've do that, check to see if you can Install the game. If not, close the store and re-open it.
This is what I did for my game and it worked. I hope this helps
If you have clicked the Redeem code and it says you've already redeemed it, go into the Windows 10 store app.
Check to see if you are signed into the store. If it shows a little circle around a person outline with a plus in the corner up by the search bar, click it and sign into it with your Microsoft account info. Once you've do that, check to see if you can Install the game. If not, close the store and re-open it.
This is what I did for my game and it worked. I hope this helps
A lot of people that tried to redeem codes with their old logon credentials , player name and password , ie no email address . Your free game is lost in limbo and neither Mojang or Microsoft are going to help . Players on another Persons computer , ( Microsoft online Account ) , when they tried to redeem their free game , Your game is now tied to that persons Microsoft online account , good luck trying to fix that problem . If your Mojang logon creditials are being used by other people , your free game is now tied to one of those persons computers . In all these situations neither Mojang or Microsoft is going to be of any great help . The 3 people I tried to help , investing hours of my time talking to Microsoft , got no where !!! .
I found it cheaper to buy the 3 people , "Minecraft for Windows 10" , than to spend another second talking to another Microsoft Tech support staff . Total waste of time !!!!!
literally this just happened to me right now so I was looking up stuff to fix it and just found out by going thru stuff and this is how you get it to work step 1 login to your Microsoft account you used to buy minecraft step 2 go to Minecraft Windows 10 Edition Beta step 3 click on Get this App step 4 click on buy step 5 your email you used should show up click on it there should be a verification thing just type in your email and your password you used to buy Minecraft ww 10 step 6 it'll say you already own it and start downloading step 7 Enjoy playing and have fun.
I tried redeeming the code, I clicked the redeem button then clicked it again on the Microsoft billing page. It took me to a new tab and opened the store up. It was still 9.99 I couldn't download it. So I tried it again, and this time the redeem button was grayed out and I couldn't click it It said already redeemed but I haven't got a download from the store app or store in browser
Hi,
Are you sure you're logging into the Windows Store with the account that you redeemed the code to?
Login and go to https://account.microsoft.com/ -- do you see "Minecraft: Windows 10 Edition Beta" listed under "Recent purchases"?
Go to the Windows Store and at the upper right, press the profile image. Does the email match the Microsoft account you redeemed Minecraft to?
Also, have you set up an Xbox gamertag? You can do so by opening the Xbox app and going through your profile
I am also receiving the "already redeemed" message. It is not on my Microsoft account list of recent purches history. was hoping to see the account it was redeemed to, I only have one Microsoft account for my xbox and PC :c
~Traveling at the speed of light~
I'm having the exact same problem. Someone please help!
It worked for me I just had to wait a while.
I see it on recent purchases, but do not know how to download it! When i try to get it in store it says it is $9.99 how do i get my free copy?
When I redeemed mine I actually clicked the $9.99 button, then it came up saying I had purchased it and it then tried to download it. Maybe try that? Not sure really.
Guys just wait.
I bet this was activated by my other account.. But it asked me to sign in so I signed into my account now associated with my PC and Xbox and it said 9.99. So I went back to see if it was redeem and it was. Back to the store and it still wouldn't let me download it. Don't see how it was possible to get onto my old account since I wasn't signed in on it. Welp majong support here I come
~Traveling at the speed of light~
I tried to Redeem My copy and it say already redeemed and there is no record of purchase under my store account . Microsoft will probably be of no help because millions of people have the same problem . Majority of people wont even take the time to enquire , others will spend the 12 bucks . I did notice Firefox doesn't work with the store and the store site kept on crashing . If you didn't get you free copy , Kiss the Free offer good bye . No one at Microsoft's going to take the time to fix it .Price just went from 9.99 to 11.99 . I have to laugh There is no cents in Canada anymore . Every purchase gets rounded . So its really 10.00 has been raised to 12 .00 .It must be to pay for all the people calling in to complain
I'll try my best to get to as much of those with issues as I can, but please make your own topic to avoid confusion. It makes things alot easier for those helping and also avoids hijacking the OP's issue.
If you login to https://account.mojang.com/ please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.
If the item is not listed, you should contact Mojang support and they will assist you on the issue.
If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.
Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.
If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure which account you redeemed the code to.
Instead of leaving a reply here, please see what I said at the beginning of this post and instead create your own topic to avoid confusion.
This is an unrelated issue. You may download the game if you have a PC running Windows 10.
Open the Windows Store app on Windows 10 and search for "Minecraft: Windows 10 Edition" and locate the game. You can then press the install button to play the game.
If you're having additional problems, instead of replying here, please see what I said at the beginning of this post and instead create your own topic to avoid confusion.
Mojang support may only assist with issues with you getting the code. They cannot help with moving the transaction or giving you another code.
You should instead contact Xbox support here and they will tell you if this is possible - https://support.xbox.com/en-US/contact-us (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support).
Mojang support may only assist with issues with you getting the code. They cannot help with issues regarding installing with the Windows store.
Please instead make a new topic with your issue as explained in the beginning of this post.
You can log out of the Windows store and login with the account you redeemed the code to. You should let Mojang support if you haven't already explaining what Xbox support told you.
If you are getting that issue, you are most likely using the wrong Microsoft account on the Windows store.
If you are, log out of the store and log back in.
If it still doesn't work, create your own topic as I explained in the beginning of this post.
Please make your own topic as I explained in the beginning of this post.
after contacting customer support they told me that it dosent always come up under recent purchases but they where able to tell me which of my accounts the key was bound to!
Well, It seems that I had that exact same problem where I had the code redeemed and It showed up in the recent purchases history, but just go to the store and click on the $9.99 price tag and it will ask you to log into your account and then it will realize your code has been verified and then it'll start downloading
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Curse PremiumI had a desktop computer that I got it for, but then that computer broke down so i got a new computer, and it wont let me use the code, I'm signed in to the same Microsoft account, please help!
-EnderDaedraMiner
OK.Its says on my windows history that i reedemed my windows 10 code. But after i trie to download the game but it says that i still have to pay. PLS HELP!!!
OMG, I finally got mine to work. What I did, I downloaded the trail and played that for a bit. I'm not sure how long afterwards you have to wait in order to get it to work, but today I clicked on the "9.99" button. Once I logged into my account, it went through just fine saying it has been downloaded already (cause I got the trail). Check my bank, no pending 10.00 anywhere.
Nothing in my xbox nor regular account says trail, even in the store. I hope this helps others out and works!!
If everything doesn't work try this.
If you have clicked the Redeem code and it says you've already redeemed it, go into the Windows 10 store app.
Check to see if you are signed into the store. If it shows a little circle around a person outline with a plus in the corner up by the search bar, click it and sign into it with your Microsoft account info. Once you've do that, check to see if you can Install the game. If not, close the store and re-open it.
This is what I did for my game and it worked. I hope this helps
A lot of people that tried to redeem codes with their old logon credentials , player name and password , ie no email address . Your free game is lost in limbo and neither Mojang or Microsoft are going to help . Players on another Persons computer , ( Microsoft online Account ) , when they tried to redeem their free game , Your game is now tied to that persons Microsoft online account , good luck trying to fix that problem . If your Mojang logon creditials are being used by other people , your free game is now tied to one of those persons computers . In all these situations neither Mojang or Microsoft is going to be of any great help . The 3 people I tried to help , investing hours of my time talking to Microsoft , got no where !!! .
I found it cheaper to buy the 3 people , "Minecraft for Windows 10" , than to spend another second talking to another Microsoft Tech support staff . Total waste of time !!!!!
literally this just happened to me right now so I was looking up stuff to fix it and just found out by going thru stuff and this is how you get it to work step 1 login to your Microsoft account you used to buy minecraft step 2 go to Minecraft Windows 10 Edition Beta step 3 click on Get this App step 4 click on buy step 5 your email you used should show up click on it there should be a verification thing just type in your email and your password you used to buy Minecraft ww 10 step 6 it'll say you already own it and start downloading step 7 Enjoy playing and have fun.