Ive sent a support request twice to no email back however its only been a day or so since i last did it so im just waiting on a response, if it comes to it im happy to accept that i cant access the account and will just simply have to buy a new one at somepoint
Ive sent a support request twice to no email back however its only been a day or so since i last did it so im just waiting on a response, if it comes to it im happy to accept that i cant access the account and will just simply have to buy a new one at somepoint
Unfortunately, it's going to probably be at least a month before you hear back. Mojang's support team has a massive backlog at the moment, last we heard.
While we wait, try posting a HijackThis log here. Sometimes antivirus or anti-cheat programs can prevent you from being able to login and a HijackThis log will list all of them running on your PC.
HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
1) Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
2) Run HijackThis as Administrator, choose I accept when prompted.
3) Select Do a system scan and save a log file, After a while a text file will open.
4) Copy everything(Ctrl+A and then Ctrl+C to copy), put the log on https://paste.ubuntu.com/ Click on the [paste] button below the text box and give us the link.
I hadn't checked this post in a while thinking id have to buy a new account until i was able to login on a different device so i did a quick reset on my pc and was able to login again however when trying to redownload badlion and create m account i ran into the issue again but a quick uninstall and restart sorted that out fine, thanks for all your help
Ive tried all i can to try and login to my launcher again but still no success any help will be good
Everything ive tried so far over the couple weeks i havent been able to sign in,
change username and password
Reset wifi
Reset Pc
Deleted and reinstalled the launcher
waited 24hrs before trying to login again
requested an email change however i was not able to
Downloaded Badlion to try get into my account
It started when i was trying to play a twitch stoneblock mod pack,
any advice?
Been around MCLeaks, TLauncher, or any other "free alt" or cracked software like that recently?
Mapping and Modding rules | Global rules
no i havent had a need to use any cracked software like that as ive enevr had any issues with my account before this
Ive sent a support request twice to no email back however its only been a day or so since i last did it so im just waiting on a response, if it comes to it im happy to accept that i cant access the account and will just simply have to buy a new one at somepoint
Unfortunately, it's going to probably be at least a month before you hear back. Mojang's support team has a massive backlog at the moment, last we heard.
While we wait, try posting a HijackThis log here. Sometimes antivirus or anti-cheat programs can prevent you from being able to login and a HijackThis log will list all of them running on your PC.
HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
1) Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
2) Run HijackThis as Administrator, choose I accept when prompted.
3) Select Do a system scan and save a log file, After a while a text file will open.
4) Copy everything(Ctrl+A and then Ctrl+C to copy), put the log on https://paste.ubuntu.com/ Click on the [paste] button below the text box and give us the link.
Mapping and Modding rules | Global rules
I hadn't checked this post in a while thinking id have to buy a new account until i was able to login on a different device so i did a quick reset on my pc and was able to login again however when trying to redownload badlion and create m account i ran into the issue again but a quick uninstall and restart sorted that out fine, thanks for all your help