I haven't played Minecraft in a while, I loaded the laucher, it updated and when I tired siging in it says" Invalid email or password: If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username" I created my account after 2012, so I use my e-mail. I was able to reset my password, which I did and tried using it, but still get the same message. I checked the list of Known Incompatible Software and the only incampatible piece of software I have is Norton Antivirus, but I don't want to uninstall it as I have an active subscription (159 days) and I'm not sure how to Norton firewall to ignore the launcher. I have used Norton Antivirus with the launcher before with no problem until today. I don't think that it is an issue with my account. Has anyone else had this issue and is there a fix?
Uninstalled Advanced System Care, ran adwcleaner which found three items (PUP.Optional.AdvancedSystemCare, PUP.Optional.AuslogicsDiskDefrag, and PUP.Optional.Legacy) which I quarantined then tried logging into the launcher, but still get the same message.
I haven't played Minecraft in a while, I loaded the laucher, it updated and when I tired siging in it says" Invalid email or password: If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username" I created my account after 2012, so I use my e-mail. I was able to reset my password, which I did and tried using it, but still get the same message. I checked the list of Known Incompatible Software and the only incampatible piece of software I have is Norton Antivirus, but I don't want to uninstall it as I have an active subscription (159 days) and I'm not sure how to Norton firewall to ignore the launcher. I have used Norton Antivirus with the launcher before with no problem until today. I don't think that it is an issue with my account. Has anyone else had this issue and is there a fix?
HJT Log: https://pastebin.com/7rriVJA8
Uninstall advanced system care. Run a scan with adwcleaner.
Uninstalled Advanced System Care, ran adwcleaner which found three items (PUP.Optional.AdvancedSystemCare, PUP.Optional.AuslogicsDiskDefrag, and PUP.Optional.Legacy) which I quarantined then tried logging into the launcher, but still get the same message.
Can you login at minecraft.net?
Nope I cannot login to minecraft.net.