Minecraft Forums

Hello All.

Yesterday afternoon, my son came to me... told me he could not get MC to work. Double-click on the desktop icon, it shows up in the taskbar and just sits there it will not load. If you hover over the taskbar icon, you can see and read the program (same with clicking on task view)

I can load the game via MultiMC and loading via an older launcher (after many trials and errors).

HiJack this report: http://paste.ubuntu.com/24098833/

DxDiag report: http://paste.ubuntu.com/24098838/

Anything else worth trying?

https://bugs.mojang.com/browse/MCL-5569

I click your link - what am I looking for?

Thats the bug report for the bug you are having, follow the first instructions in mod edit there, else look in the comments for the possible solutions that were given there, if you need help following any of the instructions there feel free to ask here

not trying to funny here. but I do not see any form of "instructions to follow"

Quote from Ragella»

not trying to funny here. but I do not see any form of "instructions to follow"

The panel(yellw thing) in the description

under the minecraft folder... I have a nativelog and an update log...

update log: http://paste.ubuntu.com/24098971/

nativelog: http://paste.ubuntu.com/24098983/

Aha! Error 5!

That means it might be https://bugs.mojang.com/browse/MCL-5291, in that case your HJT report should say something...

AVG, that causes issues with self updating with the old launcher, maybe still causing issues? Can you try to uninstall it?

avg is uninstalled... I actually had to go into safe mode to uninstall - it was being a pest.

I will check again though.

whats the link of HJT... i'll produce a new report.

Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.520beta/HijackThis.exe/download Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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What does this mean? Look at attached photo?

Malware?

Ok and continue, its normal

new HJT file

http://paste.ubuntu.com/24099050/

All those system roots with "file missing" how do I correct that?

AVG still there

Also run a malwarebytes scan and delete everything it finds

Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.

Download it here: http://www.malwarebytes.org/

OK. not sure how/why AVG is still there... deleted everything from the C:\\drive

You had to uninstall it, not jsut delete the install directory, that leaves traces

oh i uninstalled it from programs and features... nothing was there except AVG Web Tune-up... however, when I went into the C:\ it found 4 folders with AVG in it.

no issues found with Malwarebytes... here is the log...

http://paste.ubuntu.com/24099438/

There are some in that log

MB took care of those files... any other suggestions?