Hello there,
As explained to you before if a live chat agent is speaking for more than a few people already you will get an automated message telling you to please open a ticket which is manned 24/7 it's not a simple task to try and live chat with multiple people even more so when half of the time you are dealing with kids requesting help often times it's a "Hello, hello are you there?" if they don't get a reply after 15-30 seconds of writing something.
Sure waiting 10 minutes sucks, I sure hope you never have to make a phone call in your lifetime as you'll find yourself waiting on hold for much longer in many cases.
I'd like to wish you the best of luck with whoever you went with and hope you sure don't have to wait more than 10 minutes for something in the future which by the way isn't a long time at all. If you look at some providers on here they wait days just for ticket replies from other hosts.
Hello Friendly Survival,
First I'd like to give you an apology I explained this in great detail to you via our support ticket system. We had some issues with our ticketing system being spammed and had to close tickets in our system this isn't a typical issue around here and we put some filters in place to prevent it from happening again.
Ngl I really like how these two issues were handles, I am problably going to use your service because of that
Ngl I really like how these two issues were handles, I am problably going to use your service because of that
Thanks!
We do our best here to provide everyone of our clients with the best service possible. If we don't provide a solid service whats stopping our clients from going elsewhere!
Not sure if this has been asked and answered before, but do you guys, or would you guys, set up the plugins for the server? If not, can you provide 1 on 1 help with doing that? Thanks
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What does the panel look like?
Hello there,
We use a custom version of the Multicraft panel.
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SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
Ngl I really like how these two issues were handles, I am problably going to use your service because of that
Thanks!
We do our best here to provide everyone of our clients with the best service possible. If we don't provide a solid service whats stopping our clients from going elsewhere!
I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
We've added peering into our New York and Seattle networks which means an even better connection for all customers in those locations!
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All of our servers are updated to the latest 1.13.2 be sure to order today if you are not already a customer!
https://minecraftserver.net/plans
I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
Be sure to look out for our Christmas sale!
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I am a representative of:
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SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
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Is there a way to play the snapshot on these servers?
Hello there,
We have a snapshot option, you can also upload your own custom jar files yourself if you would like or have us do it for you!
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SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
Save 25% off using "LIFE25" Spring savings! This is for the life of the server!
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SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
Looking for a host with the latest updated servers? Check us out! 1.14 is here
https://minecraftserver.net
I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
Not sure if this has been asked and answered before, but do you guys, or would you guys, set up the plugins for the server? If not, can you provide 1 on 1 help with doing that? Thanks