I purchased the world "City Life" for my son and he played it for a day until it just locked itself. Now it says we have to purchase the world template in order to play. I already purchased it, so why do I need to purchase something again? He is playing this from an Amazon Fire tablet kids addition with Amazon's Freetime app installed. I tried turning off Freetime, restarting the device, but that did not work. Any advice would be appreciated.