Has anyone successfully refunded tickets? We contacted Minecon Support to request a partial refund on a couple of the tickets on our order. They responded and said they would, but haven't done anything since and haven't responded to any additional emails I've sent. It's been almost 3 weeks since our initial request.
I'm wondering if they are just busy with so many emails. If there are others waiting like us, that may mean that more tickets open up once all the refunds get processed.